People seeking legal help are often doing so because they’re going through a difficult time. Whether they’re a victim of medical malpractice, a car accident, divorce, or workplace accident, they need legal help to get all the compensation that is owed to them. As a lawyer, you have dedicated your career to helping these people in need. You want to create a strong relationship with them and provide assistance effectively and efficiently. This means you have to build that trust and rapport between you and your client.
Strong client relationships are what keep your law firm in business. Getting each person maximum compensation while emotionally supporting their legal journey shows how much you care. Rewrite those stereotypes that attorneys are opportunistic or sleazy, but instead, prove you are worth the investment. With all the competition for car accident lawyers or personal injury lawyers, your years of experience aren’t enough. You also have to prove you are the right choice with the relationships you build. Here are just a few tips on how to improve your customer service and present yourself as the best law firm for anyone to turn to.
Create a local presence and specialty.
Law is an interesting field that has a lot of specifications and regulations. This means most accident or injury attorneys can only offer legal advice and service in the states they’re licensed in. Therefore, you want to make a name for yourself locally and in your own specialty. Rather than marketing yourself as a general personal injury attorney, be specific like a Las Vegas car accident attorney. This way, people in Nevada know you specifically work with auto accidents, drunk driving cases, or motorist medical treatment cases. Being specific will help you communicate with clients about their individual needs and serious injuries.
Prove you’re trustworthy.
Dealing with a personal injury as an accident victim can be scary and deeply personal. As an accident attorney, lead with empathy and prove you can be trusted. Give your clients space to process any accident claims or medical care they need. Earn their trust by taking care of the details while they can focus on the big picture and on recovery.
Be available to clients.
The first step to maintaining client relations is to be available for clients. You never know when an inbound call or message could come in looking for information about a car accident case or personal injury claim. Having an inbound call center where customer service representatives can answer questions helps make you available at all times. This alleviates any frustration from customers that you’re hard to get a hold of. Maintain those strong customer relations by simply being there when they need you.
Check-in frequently.
When you’re working closely with a client, you should be checking in with them often. By giving them regular updates and communicating openly about their lawsuit, you are leaving no stone unturned. This will help them feel secure and safe in your care which will keep them coming back if they ever need further legal assistance.
Always be honest.
When someone is going through a difficult time or dealing with a serious injury, it can be natural to want to give them hope and good news. In the long run, this may not always be the best practice. Honesty should be your first priority for customer relations. Even if you think they may not get maximum compensation or the at-fault party won’t cover non-economic damages, it’s better to share that information than give false hope. Be open and honest every step of the way and your clients will thank you for it later.
